Welcome to Access 311

Find all of your answers to city related questions and non-emergency services 24 hours a day.

Call 311 or (709) 754-CITY (2489)

Contact Us

Access St. John's provides residents, businesses and visitors with access to non-emergency City services, programs and information.

Urgent matters which require immediate attention must be reported by calling Access St. John's at 311 or 754-CITY (2489). 

Report problems via our free 311 St. John's app.
Report problems online and track their progress as we work on them.

Go to Submit an Access Request.

Call Access St. John's any time of day or night, 7 days a week, 365 days a year.
Phone 311 or 709-754-CITY (2489)

Emergency calls, about life saving matters, must be made by dialing 911.

In-person service is available at our Access St. John's Centre on the first floor of City Hall, from Mondays to Fridays, 8:30 a.m. to 5 p.m.

Access St. John's
Phone: 311 or 709-754-2489
Email: accessstjohns@stjohns.ca
Hours: 24 hour a day, 7 days a week

Location: first floor City Hall, 10 New Gower Street, St. John's, NL
Hours: 8:30 a.m. to 5 p.m., Mondays to Fridays

Mailing address: P.O. Box 908, St. John's, A1C 5M2

Other Contact Details

Mayor and City Councillors
Welcome Centre
Animal Care & Adoption Centre
Other Departments

Welcome Centre
The City of St. John's Welcome Centre at 348 Water Street can help you if you are visiting St. John's, a new resident of St. John's or if you are starting a business.

Business and Economic Development
Phone: 709-576-8107
Email: business@stjohns.ca
Website: stjohns.ca/doing-business
Twitter: @EconDevStJohns

Location: 348 Water Street
Hours: 9 a.m. to 4:30 p.m., Monday to Friday

Visitor Centre
Phone: 709-576-8106
Email: tourism@stjohns.ca
Website: stjohns.ca/visiting-our-city

Location: 348 Water Street
Hours: 9 a.m. to 4:30 p.m.
October to April: Monday to Friday
May to September: 7 days a week

Newcomers and Local Immigration Partnership
Email: immigration@stjohns.ca
Website: stjohns.ca/st-johns-local-immigration-partnership
Twitter: @stjohnslip

Location: 348 Water Street
Hours: 9 a.m. to 4:30 p.m., Monday to Friday

The City of St. John's Archives can help with information on City Council and community history.

Phone: 709-576-8167
Fax: 709-576-8254
Email: archives@stjohns.ca
Website: stjohns.ca/living-st-johns/your-city/st-johns-history

Location: 15 Terra Nova Road
Hours: 9 a.m. to 4 p.m., Monday to Thursday. By appointment only, call to arrange.

Animal Care & Adoption Centre

Phone: 709-576-6126
Email: humaneservices@stjohns.ca
Website: stjohns.ca/living-st-johns/animal-care-and-adoption
Facebook: @HumaneServicesStJohns

Location: 81 Higgins Line
Hours: Tuesday to Friday, noon to 4 p.m.; Saturday & Sunday 3 to 5 p.m.