Contact Us
Access St. John's provides residents, businesses and visitors with access to non-emergency City services, programs and information.
Urgent matters which require immediate attention must be reported by calling Access St. John's at 311 or 754-CITY (2489).
Report problems via our free 311 St. John's app. | |
Report problems online and track their progress as we work on them.
Go to Submit an Access Request. |
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Call Access St. John's any time of day or night, 7 days a week, 365 days a year. Phone 311 or 709-754-CITY (2489) Emergency calls, about life saving matters, must be made by dialing 911. |
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In-person service is available at our Access St. John's Centre on the first floor of City Hall, from Mondays to Fridays, 8 a.m. to 4 p.m. |
Access St. John's
Phone: 311 or 709-754-2489
Email: access@stjohns.ca
Hours: 24 hour a day, 7 days a week
Location: first floor City Hall, 10 New Gower Street, St. John's, NL
Hours: Monday to Friday, 8 a.m. to 4 p.m.
Mailing address: P.O. Box 908, St. John's, A1C 5M2
Other Contact Details
Mayor and City Councillors
Welcome Centre
Recreation
Archives
Animal Care & Adoption Centre
Other Departments
Welcome Centre
The City of St. John's Welcome Centre at 348 Water Street can help you if you are visiting St. John's, a new resident of St. John's or if you are starting a business.
Due to the COVID-19 pandemic, in-person service at the Welcome Centre is temporarily suspended. Contact us by telephone or email.
Business and Economic Development
Phone: 709-576-8107
Email: business@stjohns.ca
Website: advantagestjohns.ca
Visitor Centre
Phone: 709-576-8106
Email: tourism@stjohns.ca
Website: stjohns.ca/visiting-our-city
Newcomers and Local Immigration Partnership
Email: immigration@stjohns.ca
Website: stjohns.ca/st-johns-local-immigration-partnership
Twitter: @stjohnslip
Archives
The City of St. John's Archives can help with information on City Council and community history.
Phone: 709-576-8167
Fax: 709-576-8254
Email: archives@stjohns.ca
Website: stjohns.ca/living-st-johns/your-city/st-johns-history
Location: 15 Terra Nova Road
Hours: 9 a.m. to 4 p.m., Monday to Thursday.
By appointment only, call to arrange.
Phone: 709-576-6126
Email: humaneservices@stjohns.ca
Website: stjohns.ca/living-st-johns/animal-care-and-adoption
Facebook: @HumaneServicesStJohns
Location: 81 Higgins Line
Hours*: Tuesday to Friday, noon to 4 p.m.; Saturday & Sunday 3 to 5 p.m.
*currently closed to the public for drop-in due to the COVID-19 pandemic