Access 311 Call Centre Statistics

File Number: 
PB 635 2019
Date Received: 
2019/08/27
Applicant Type: 
Individual
ATIPP Decision type: 
Partial Access
Request: 

City of St. John's Access 311 call center statistics including - total cost of service; call volume data from 2014-present; call type/category however it is tracked; calls by time of day and day of week; hold time and unanswered call data; number and nature of any client complaints (without personal details).