Sewer Services

ToiletThe City maintains over 459 kilometres of sanitary sewer mains ranging in size from 90 mm (3 1/2 in) to 2,135 mm (7 ft) in diameter. In addition, there are approximately 40 kilometres of combined sanitary and storm sewers. There are more than 7,800 manholes giving access to these pipes. The City is constantly working to video, flush and repair any of these pipes that cause a problem.

In response to the COVID-19 pandemic, the City of St. John’s discontinued offering its sewer back-up service to residents.
We empathize with residents who are dealing with sewage issues and we apologize for the inconvenience that this is causing, however we are unable to reinstate this service at this time.

In order to investigate a sewer back-up, City staff may come into contact with bodily fluids. This places our staff in additional risk of coming into contact with COVID-19. 

It has come to our attention that staff working in the wastewater division will be required to wear N95 masks as part of the City's OHS protocol to protect their health and safety when dealing with sewage issues. Due to COVID-19 and the demand for these masks, we simply are unable to access them for our teams to provide this service. Until such time as we can access the proper personal protective equipment for our staff, we unable to provide this service. We are currently exploring options to reinstate it safely.

If a homeowner has a sewer back-up, they should still report it to the City by contacting Access St. John’s. Crews will investigate the main infrastructure.  If the publicly owned mains are functioning, then the homeowner will have to contact a private contractor to respond to the blockage within the property sewer line.
If the private contractor is unable to clear the blockage, report the attempt to fix your line to the City; ask your contractor to provide the City with information on the work they completed and what they believe to be the possible cause and/or location of the problem. The City will then review this information and either recommend a course of action to the property owner or excavate and repair a section of the sewer lateral to provide a functioning service.  
The City will not repair or replace a sewer lateral if it is still functioning.