City Services

The City of St. John's provides a wide variety of services to citizens, visitors and business. Access St. John's operates a 24-hour call centre to handle incoming requests for services and information. Access St. John's can be contacted by telephone at 311 or (709) 754-CITY (2489) or through the Access 311 section of the website. In addition, the City of St. John's offers walk-in service at the Citizen Service Centre located on the first floor of St. John's City Hall, 10 New Gower Street in the downtown. Hours of operation for the centre are Monday to Friday, 8:30 a.m. to 5 p.m. 

The City of St. John's also operates a Visitor Information Centre and a Business Information Centre at 348 Water Street in the downtown. Hours of operation are generally Monday to Friday, 9 a.m. to 4:30 p.m., although the Visitor Information Centre has weekend hours during the busy May to September period. To contact the Visitor Information Centre, telephone (709) 576-8106 orE-mail: The Business Information Centre can be reached by telephone at (709) 576-8107 or by E-mail:

For further information on the types of services offered by the City of St. John's visit the City Services section of the website.